Kay Wilkes
Kay Wilkes Consulting

2203 Wedgewood
Union City, TN 38261
Phone: 731-884-0550
Fax: 731-884-0455

E-Mail: k_wilkes@ONEMAIN.com

Topics:

• Change
• Communication
• Customer Service
• Medical / Dental
• Motivation
• Relationships
• Time Management / Self-Management
• TQM

Speech Titles:

• You Can Stop the Revolving Door (Retention and Recruitment)
• CNA's You Are Our Best Foot Forward
• Taking Charge - a Workshop for Today's Nurse Manager
• Communication Plus+
• Do I Really Have to Go Back Tomorrow?(Daily Organization)
• Santa is in the Building (Preparation for Long Term Care Compliance Survey)

Bio:

Kay Wilkes is a multifaceted healthcare professional with over 25 years clinical experience in acute and long-term care. Her focus is "working smarter not harder" while having fun in the workplace. Her expertise in survey compliance, crisis management, customer relations, staff retention/training and quality assurance are recognized throughout the long-term care profession. Kay is in demand as a speaker and manages her own consulting company providing practical solutions for long term care and healthcare organizations nation-wide.